Protecting your privacy is important to Revive Services Ltd. and its various subsidiaries and affiliated entities as amended from time to time (collectively, “we”, “us” or “our”). We are committed to maintaining your confidence and trust in all of our activities with you.
2. IDENTIFYING PURPOSES
We collect, use, disclose and retain personal information only for the purposes for which it was obtained or for purposes authorized or required by law. We will not collect, use, disclose or retain personal information for any other purposes unless your consent to do so is obtained.
We may collect personal information from you for the following purposes:
- to provide you with the service(s) you have requested;
- to offer you additional products and services we believe you might be interested in;
- to conduct customer satisfaction surveys;
- to respond to your queries;
- to inform you of new promotions, products and services offered by us;
- to improve our level of service; and
- to provide service notifications;
USING YOUR PERSONAL INFORMATION
We also may share your personal information with the following entities:
- our affiliated companies;
- unaffiliated service providers with whom we may subcontract, including website hosting companies, fulfillment companies, payment processing companies, and other third-party service providers; and
- government agencies and law enforcement officials, when required to do so to respond to subpoenas, court orders or legal process, or to establish or exercise our legal rights or defend against legal claims.
WITHDRAWAL OF CONSENT/OPTING-OUT
You may withdraw or refuse consent to collect, use, disclose or retain personal information. This withdrawal or refusal may prevent us from providing a product or service to you.
4. LIMITING COLLECTION, USE, DISCLOSURE AND RETENTION
We strive to limit the amount of personal information we collect to that necessary and appropriate for the identified purposes. We will not use or disclose your personal information for purposes other than those for which it was collected, except with your consent or as permitted or required by applicable law. Personal Information will only be retained for the period of time required to fulfill the purpose for which we collected it or as may be required by law.
5. ACCURACY AND SAFEGUARDING
We are committed to keeping your personal information accurate, complete, current, and safe. Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all necessary precautions to protect your Personal Information from any loss or theft, unauthorized use, access or disclosure, copying or modification.
6. ACCESS TO PERSONAL INFORMATION
You have a right to access your personal information held by us. You also have the right to challenge the accuracy and completeness of the information, and have that information amended as appropriate.
Upon request to access your personal information, we will provide a response within 30 business days. We will require you to verify your identity to ensure that the access request is legitimate. We may request that you specify the type of information you would like to access. If we are unable to fulfill the access request within 30 business days, a written notice of time extension will be provided within 30 days of the request.
If you would like to access your personal information held by us or if you have any questions, concerns or complaints, please submit a written request to:
Revive Services Ltd.
203 – 15272 Croydon Dr
Surrey, BC V3S 0Z5
7. CHALLENGING COMPLIANCE
8.1 TRACKING TECHNOLOGY
We collect non-personal Information about our website traffic and usage patterns from technology such as Cookies and Web Beacons. Cookies are small text files that help us to personalize the content of the Site. Web Beacons are electronic files used to track your navigation on a website or collection of sites, the completion of transactions, submittal of applications and browsing behavior.
8.2 INFORMATION WE COLLECT AUTOMATICALLY
When you visit the Site, we collect some basic information that does not identify individual users. This includes pages visited, feedback from our visitors, as well as location data, logs and other communication data, and information about your computer and internet connection, including your IP address, operating system and browser type.
8.3 INFORMATION YOU SPECIFICALLY PROVIDE
We collect Information that you voluntarily provide when you register to access and use certain portions of the Site. We also collect Information from you that is necessary to identify you and to process and fulfill your requests for information or services from us. If you interact with our Site by requesting a quote, submitting feedback, or contacting us you may provide us with personal information, including but not limited to:
- First and last name
- Email address
- Phone number
You can choose not to provide certain personal information, but then you may not be able to use certain features of the Site and we may not be able to provide you with certain services or information.
8.4 OUR USE OF YOUR PERSONAL INFORMATION
In addition, we also may use your IP address and information about the web pages you visit to gather broad demographic information, and information about interests and behaviors so that we may better understand our Site users. This information may be used, for example, to analyze and improve our Site design and functionality.
8.5 CHILDREN’S PRIVACY PROTECTION
The Site does not target children or provide products or services for use by children. We do not knowingly collect information from persons under 18 years of age. If you are under 18 years of age, you may review the Site only under the supervision of a parent or guardian, and you may not use any portion of the Site that would require collection of personal information from you.
8.6 LINKED INTERNET WEBSITES
The Site may provide hypertext links to other websites that may contain privacy provisions that are different from those provided herein. We do not control, and are not responsible for the collection, use, disclosure or retention of any information collected through those websites, and we expressly disclaim any and all liability related to such collection, use, disclosure or retention. You are encouraged to read the privacy policies of any other websites reached through the use of links from the Site.
We use a variety of standard protections to maintain the security of your online session. Although the Site has security measures in place to protect against the loss, misuse and alteration of information under our control, we cannot guarantee that such security measures will be sufficient, will not be breached, and that your information may not be disclosed or otherwise accessed in any unauthorized manner. Certain information may be transmitted to you by electronic mail. Although it may be illegal to intercept or disclose these messages, these transmissions are not secured.
9. Effective Date